Our promise
Billing and Refund Policy
You only pay after results. Here is exactly when your card is charged, when the authorization is released, and how refunds work.
When your card is charged
At checkout your card is authorized only, not charged. The $295 is charged only after your Experian inquiry removal is completed and at least one inquiry has been removed.
Before you submit your documents
If you change your mind before submitting your required documents, email us and we void the authorization. Nothing is ever charged.
Before work begins
If your documents are submitted but our team has not yet begun preparing your request, contact us and we void the authorization so you are not charged.
If you are not eligible
If we review your documents and determine we cannot proceed, for example because the inquiries are accurate and authorized or the report is not an Experian report, we void the authorization.
If nothing is removed
If your request is filed and no inquiry is removed from your Experian report, you are never charged and the authorization is released by your bank. If at least one inquiry is removed, the service has been performed and the fee is charged.
Pending holds on your statement
Your bank may display the authorization as a pending transaction. It is a hold, not a charge, and released holds usually disappear from your statement within a few business days.
What ReadyVo™ does not guarantee
ReadyVo™ does not guarantee that any inquiry will be removed, that your credit score will change, or that you will be approved for any loan, credit card, mortgage, or business funding. Charges are not based on lender decisions or credit score changes. If no inquiry is removed, you are never charged.
How to request a refund or void
Email support@readyvo.com with your order reference. Most refunds are processed within 3 to 5 business days back to the original payment method.
Questions first? Contact us.